receipt_long Refund policy

Last updated: August 29, 2026

Scope

This policy applies to one-time purchases of Blooby credits. Credits are spent to unlock individual mascots. Billing is processed by Polar Software, Inc., our Merchant of Record. The free mascots are never charged and are not covered by this policy.

14-day cooling-off (EU consumers)

If you are a consumer based in the European Union and purchased within the last 14 days, you may request a full refund under the EU consumer cooling-off period. Email contact@bigetnouf.fr from the address linked to your account; eligible refunds are processed within 14 days through Polar.

Credits are digital content supplied immediately. Under EU rules on digital content, the right of withdrawal may no longer apply to credits you have already spent to unlock mascots. When a purchase is refunded, we reverse the credited amount and, if needed, remove the most recently unlocked mascots so your balance is never negative; unspent credits are refunded in full.

Goodwill refunds

Outside the cooling-off window we will still consider goodwill refunds case by case, for example a duplicate charge, or a purchase made in error and not used. Email contact@bigetnouf.fr with your account email and a short description.

How refunds are issued

Approved refunds are issued by Polar to the original payment method, typically within 5 to 10 business days. The amount on your statement may differ slightly due to currency conversion fees charged by your bank, which are outside our control.

Chargebacks

Please contact us before initiating a chargeback; we can almost always resolve billing disputes faster through Polar than through your bank.