receipt_long Refund policy

Last updated: July 11, 2026

Scope

This policy applies to one-time purchases of Blooby mascot packs and tiers. Billing is processed by Paddle.com Market Ltd, our Merchant of Record. The free mascots are never charged and are not covered by this policy.

14-day cooling-off (EU consumers)

If you are a consumer based in the European Union and purchased within the last 14 days, you may request a full refund under the EU consumer cooling-off period. Email contact@bigetnouf.fr from the address linked to your account; eligible refunds are processed within 14 days through Paddle.

Because a pack is digital content delivered immediately, this right may not apply once the pack has been unlocked and used in the app, in line with EU rules on digital content.

Goodwill refunds

Outside the cooling-off window we will still consider goodwill refunds case by case, for example a duplicate charge, or a purchase made in error and not used. Email contact@bigetnouf.fr with your account email and a short description.

How refunds are issued

Approved refunds are issued by Paddle to the original payment method, typically within 5 to 10 business days. The amount on your statement may differ slightly due to currency conversion fees charged by your bank, which are outside our control.

Ko-fi tips

Tips made on Ko-fi are voluntary donations and are generally non-refundable; contact us if something went wrong and we will do our best to help.

Chargebacks

Please contact us before initiating a chargeback; we can almost always resolve billing disputes faster through Paddle than through your bank.